Comments on: TigerDirect Update … http://www.jeffschult.com/blog/2008/01/20/tigerdirect-update/ "Branded for Life" Wed, 07 Jul 2010 20:44:25 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: jss http://www.jeffschult.com/blog/2008/01/20/tigerdirect-update/comment-page-1/#comment-91 jss Wed, 12 Mar 2008 00:18:29 +0000 http://www.jeffschult.com/blog/?p=41#comment-91 I'm going to try them again on this ... though I've spent far more time on it already than my card was worth. Maybe that's the way they figure it. Let me know what happens, Big Kahoona. ;-) I’m going to try them again on this … though I’ve spent far more time on it already than my card was worth.

Maybe that’s the way they figure it.

Let me know what happens, Big Kahoona. ;-)

]]> By: The Big Kahoona http://www.jeffschult.com/blog/2008/01/20/tigerdirect-update/comment-page-1/#comment-90 The Big Kahoona Wed, 12 Mar 2008 00:02:06 +0000 http://www.jeffschult.com/blog/?p=41#comment-90 Hi. Sorry to hear about your on-going problem with TigerDirect. I am starting my own battle with TigerDirect. On 2/24/08 I ordered a $399.99 video card. I used their new eBillme payment service. The money was taken from my checking account on 2/25/08. I received a receipt from eBillme on 2/26/08 for the payment. I called TigerDirect on 3/5/08 to find what was up with the order. They had no idea. I am asked to forward via email a copy of the receipt, which I did. Still nothing. Called again on 3/8/08. I am told that Accounts Receivable should be working on it and I should see some action on Monday. Monday 3/10/08 rolls around and the only change is that my order has been canceled due to non-payment. I called again and spoke to another person who had me send him the same information I sent on 3/5/08. This time I included a copy of the receipt from the bank.I waited on the phone while he retrieved the email to make sure he had everything he needed. He said he had it and would send it to the appropriate department. He stated that i should receive an email in a few hours. Well it has now been over 24 hours and I have heard nothing. I just forwarded the same email I had sent to the other two representatives to Carl Fiorentino in hopes that he can fix this problem. Of course I do not know if he even sees his email. It's Newegg from now on for me. Hi. Sorry to hear about your on-going problem with TigerDirect. I am starting my own battle with TigerDirect. On 2/24/08 I ordered a $399.99 video card. I used their new eBillme payment service. The money was taken from my checking account on 2/25/08. I received a receipt from eBillme on 2/26/08 for the payment. I called TigerDirect on 3/5/08 to find what was up with the order. They had no idea. I am asked to forward via email a copy of the receipt, which I did. Still nothing. Called again on 3/8/08. I am told that Accounts Receivable should be working on it and I should see some action on Monday. Monday 3/10/08 rolls around and the only change is that my order has been canceled due to non-payment. I called again and spoke to another person who had me send him the same information I sent on 3/5/08. This time I included a copy of the receipt from the bank.I waited on the phone while he retrieved the email to make sure he had everything he needed. He said he had it and would send it to the appropriate department. He stated that i should receive an email in a few hours. Well it has now been over 24 hours and I have heard nothing. I just forwarded the same email I had sent to the other two representatives to Carl Fiorentino in hopes that he can fix this problem. Of course I do not know if he even sees his email. It’s Newegg from now on for me.

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