TigerDirect Update …
(Update: If you’re going to read this, you should also know that TigerDirect, or at least someone who works for the company, apologized to me in May ’08. Better late than never.)
They still have $89.95 of mine, and I still have a paperweight in the exact form of an 8500 GT video card. I wrote them again today, having not heard back from Customer Disservice. I was polite, too. Businesslike. Normal tone of email voice. I haven’t called their CEO, Carl Fiorentino, yet, despite my inclination to do so a few weeks ago. And I’m not going to call him a prick, or an asshole, or any other names. It’s not his personal fault that his company is incapable of resolving a customer service complaint in any way other than denying it without having even demonstrated that they read or understood it.
Or is it?
I’ll skip the particulars, which are unchanged since this post, other than that I emailed them again today. The warranty on my video card, or rather, the fictitious warranty on my video card, does not expire until June, so there’s time.
I have bought computer stuff from TigerDirect quite a bit over the years, and had other people buy from them as well. But I guess you don’t find out someone’s true qualities until you observe their behavior under difficult circumstances, and that is equally true of corporations.
jss @ January 20, 2008
Hi. Sorry to hear about your on-going problem with TigerDirect. I am starting my own battle with TigerDirect. On 2/24/08 I ordered a $399.99 video card. I used their new eBillme payment service. The money was taken from my checking account on 2/25/08. I received a receipt from eBillme on 2/26/08 for the payment. I called TigerDirect on 3/5/08 to find what was up with the order. They had no idea. I am asked to forward via email a copy of the receipt, which I did. Still nothing. Called again on 3/8/08. I am told that Accounts Receivable should be working on it and I should see some action on Monday. Monday 3/10/08 rolls around and the only change is that my order has been canceled due to non-payment. I called again and spoke to another person who had me send him the same information I sent on 3/5/08. This time I included a copy of the receipt from the bank.I waited on the phone while he retrieved the email to make sure he had everything he needed. He said he had it and would send it to the appropriate department. He stated that i should receive an email in a few hours. Well it has now been over 24 hours and I have heard nothing. I just forwarded the same email I had sent to the other two representatives to Carl Fiorentino in hopes that he can fix this problem. Of course I do not know if he even sees his email. It’s Newegg from now on for me.
I’m going to try them again on this … though I’ve spent far more time on it already than my card was worth.
Maybe that’s the way they figure it.
Let me know what happens, Big Kahoona.